客户支持主管 Community Support Executive（谢绝中介！）

Job description

We are currently looking for a detail-oriented and self-driven Community Support Executive to join our small but growing team in preparing for the launch of our new mobile games business.

职责范围

• 为所有社交媒体渠道提供支持

• 处理日常客户服务任务

• 收集并报告客户的反馈，投诉等

• 创建指南和其他游戏文档

• 及时应对紧急情况并提醒团队成员

• 推荐与游戏或社区相关的活动

Responsibilities

• Provide support for all social media channels

• Handle day-to-day customer service tasks

• Gather and report on customers’ feedback, complaints, etc

• Create guides and other game documents

• Prompt respond to emergencies and alert team members

• Recommend events related to games or community

要求

• 必须至少具有NTEC或文凭证书

• 能够阅读，书写，说和理解英语和中文

• 能够执行多项任务并适应变化，并具有分析和解决问题的能力

• 高度组织化，非常注重细节

• 愿意在周末定期检查公司的社交媒体渠道

• 精通互联网和社交媒体

• 精通MS Office和Google Docs应用程序

Qualifications

• Candidate must possess at least a NTEC or Diploma certification

• Ability to read, write, speak and understand English and Chinese languages

• Ability to multi-task and adapt to change and possess analytical and problem-solving skills

• Highly organized with very strong attention to detail

• Willing to regularly check company’s social media channels during the weekends

• Internet and Social Media savvy

• Proficiency in MS Office and Google Docs Applications

有意者请联系：85919161 (Whatsapp) // [email protected]